Product Blog

Posts Tagged ‘UI’

New: Updated View Pages

Written by Jake on Monday, October 26th, 2009

If you log into Tactile CRM today, you’ll notice that we’ve made some changes to the way you view organisations, people, opportunities and activities.

As the first stage in making the view pages more useful we’ve added the ability to show/hide the information relating to the item and the ‘Recent Activity & Notes’ – so if you are more interested in notes/emails etc., you can hide the items details, or vice versa.

New Item View

This new view applies to organisations, people, opportunities and activities.

We’ve also moved the permissions/created/last updated information in to the main area to remove some of the clutter from the right hand side and added this information to opportunities and activities (it was not displayed before).

We hope you find this update useful and it makes using Tactile CRM even easier. Keep an eye out for more updates coming soon, and as always do please let us have any feedback.

Easier dashboard scanning and email layout

Written by admin on Tuesday, June 30th, 2009

We’ve released an update to the dashboard today which we hope will help make it even easier to see what’s been going on in Tactile CRM with your clients and contacts – now when you view your dashboard we group all the activities etc. together under headings such as ‘Today’, ‘Yesterday’, ‘Last Week’ and ‘Over a Week Ago’.

We’ve also updated the way emails are displayed (after feedback from users) so that attachments are displayed against the email instead of lumped together with all the files attached to a person, or organisation.


We hope you find this new feature useful. As always, please do let us know what you’d like to see in Tactile CRM and we’ll do our best to accommodate it.

Introducing visual cues in Tactile CRM

Written by Jake on Tuesday, June 9th, 2009

Visual cues is the fancy name for a new feature we have just added to Tactile CRM to allow users to upload logos/pictures against people and organisations within the system.

Overview of the new people page

We’ve been wanting to add this for some time and have been playing around with a few different ways of doing it – the reason is simple, research shows that scanning a list/series of images is a far quicker way of finding information and that the brain is better at processing these visual clues.

As Tactile CRM is designed to make your day to day business life easier to manage we thought this would be a great way to help save some time.

The process is easy. Simple view an organisation or person, click on the icon to the left of their name and an upload box will appear:

Image Upload Dialog

The image will be automatically resized and stored against them (this works the same for logos and pictures against organisations and people). The images will then be displayed when you view them on the overview pages:

People Overview

and when you view each item:

View of a person with a picture

We hope you find this new feature useful – it’s part of some larger UI updates we have been doing – and has been lead by user feedback and suggestions, so if you want to see something in Tactile CRM, just share your ideas on our feedback forum.

Tactile CRM V3 – New UI

Written by admin on Wednesday, February 18th, 2009

The new version of Tactile CRM has a brand new interface – you can see some examples of it and this is what the new version looks like:

New Tactile CRM Dashboard

What I wanted to take a look at was some of the new UI features we have added (above tidying it up and making it look prettier) that add new functionality.

Quick Add

One of the key new features is the ‘Quick Add’ tab that allows you to quickly add a new item from any page within Tactile CRM


We had a lot of feedback from users that if you were working on something (such as adding a note or viewing a person), then needed to add something, you had to use ‘two mouse clicks’ to get to the add screen.

This is quite a common usage pattern within Tactile CRM so we’ve added a new tab that uses some nifty javascript to display the options when you move your mouse over it.

Now all you need is one click and you are there.

Custom Views

We’ve added the ability to customise your view of data (on the dashboard for example) and choose to restrict how you view your data. The screen shot below shows how you can easily choose which organisations you want to see:


We decided showing this on the screen the whole time was a pain and took up valuable screen real-estate. We’ve got over that by showing the current view and showing you the options when you move your mouse over it.

Pop Up Lightboxes

We’ve got some cool new integrations with other products – FreshBooks is there already, Campaign Monitor is in testing along with Hosted VOIP/Telephony integration. As a result we have the situation where it is useful to be able to send/receive data to those other systems.

Light Box

We’ve started using lightboxes to display these forms to reduce page loads and allow you to work within the system in a more flowing/natural way.

These are just a few of the more obvious additions and many have been lead by user suggestions. We take all the feedback we receive seriously so check out feedback forums if you want to influence Tactile CRM!

New Tactile CRM interface – a sneak peak

Written by Jake on Tuesday, February 10th, 2009

I’m currently putting together an introductory video for Tactile CRM to go on the new website – in advance of that I thought some screenshots may be of some interest.

New Tactile CRM Tags

New Tactile CRM Tags

New Tactile CRM Tags

New Tactile CRM Tags

New Tactile CRM Tags

Tasks – out with the old, in with the new

Written by Jake on Thursday, February 5th, 2009

We’re currently finalising and testing the new/updated interface for Tactile CRM – we’ll be releasing it in the new few weeks along with some other new features we’re sure you’ll love.

One of the many things we’ve worked on is how tasks are displayed on the dashboard and we thought we’d give you the first in a series of ‘sneak peeks’ at the new Tactile CRM.

The New

First up, we’ve lost the headings for “Overdue” and “Due Today” tasks – these are now combined and use a visual clue to distinguish them (red and orange backgrounds).

New Task Panel Layout

This makes identifying your key tasks much easier and they can easily be scanned in one go without being broken by unnecessary headings.

We’ve also tweaked “Upcoming” and “Later” to “What’s New?” and “Marked as Later”.

The Old

Compare this with the current version and even with the increase in ‘white space’ the new panel takes up less space, presents more information more easily and should make for an even more useful dashboard in Tactile CRM:

Old Task Layout in Tactile CRM

Keep your eyes peeled for more information, and check out the new Tactile CRM RSS feed to keep up to date with what’s going on.