Product Blog

Archive for the ‘Bits and Bobs’ Category

New York, New York, so good they took 21

Written by Jake on Wednesday, October 1st, 2008

I wrote a guest post on the Sun Startup Essentials Blog about the recent Digital Mission to New York that Tactile CRM took part in.

We’re off to FOWA thanks to SSE!

Written by admin on Tuesday, September 30th, 2008

Is that too many acronyms for a Tuesday morning? If so, allow me to translate – ‘We’re off to Future of Web Apps thanks to Sun Startup Essentials‘.

We’re part of the excellent Startup Essentials program from Sun designed specifically to help startups get off the ground rapidly and at lower cost. We’ve taken advantage of some of the excellent discounts on hardware, and are going to be looking into to their expertise when it comes to some nifty hardware/software configuration/optimisation too.

We’ve won a stand to exhibit Tactile CRM at FOWA London next week and are now busy planning what to do on the stand. Our neighbouring stand, have an awesome Lego Death Star to build, and I am hearing rumours of some beach and hawian shirt action from Stewart at Sun. So what do we have?

We’re still planning at the moment, but needless to say Denver the Tactile CRM dragon will be making a reappearance, we’ll have some beer, a demo of Tactile CRM, and more. So watch this space!

Tactile CRM helps bring the Harvest Festival into the 21st Century

Written by admin on Thursday, September 25th, 2008

Coventry based Tactile CRM are helping to bring the traditional Harvest Festival into the 21st Century by sponsoring this week’s brand new ‘Harvest Twestival‘.

‘Harvest Twestival’ is collecting food and money for The Connection at St Martin-in-the-Fields, to help the homeless. Following the tradtional Harvest Festival format of collecting tins of food, it’s being brought into the 21st century by being organised via the social networking site Twitter to bring together people from all over the country to help support this worthy cause.

Jake Stride – Managing Director, said “We’re really pleased to be involved in the World’s first ever Harvest Twestival and hope more people are able to leverage the Internet, and the friends they make online to try and make a difference to those less fortunate than themselves.”.


On Thursday 25 September, over 200 people who know each other through will descend on Doon, an exclusive venue in Trafalgar Square, for Harvest Twestival, a tweet-up with a social conscience.

The event will bring together fun people, fresh ideas and a few surprises for what promises to be an unforgettable event. All profits from the night will be donated to The Connection at St Martin-in-the-Fields, a community centre based in Trafalgar Square that works with homeless people.

Amanda Rose, one of the organisers of Harvest Twestival, said “We’re expecting the who’s who of the UK Twitter scene to attend. Social tweet ups like this are a great way to meet the faces behind those avatars while raising lots of money for a fantastic cause.”

The event is sponsored by UnLtd World, Huddle, Diffusion PR, Tactile CRM, Winston & Strawn LLP and Just Giving.

To find out more about Harvest Twestival, go to the official event website at or follow @harvesttwest on Twitter. For more information on The Connection at St-Martins-In-The-Fields, go to

Digital Mission – here we come

Written by Jake on Sunday, September 14th, 2008

It’s been a hectic month so far – planning for my personal house move, the office move, recruiting two new members of staff, and of course getting ready for the Digital Mission.

All the planning is in place, and I’m now on the way to the airport to meet the other 20 companies that are going too. I’ll try and keep the blog updated over the next week with everything that is going on, and I hope you’ll cut me some slack if I’m too busy and miss a couple of days.

I’d like to say a big thank you to Stitches of Bridgenorth too, they managed to get me three Tactile CRM shirts embroidered and posted to me in 4 days flat so that I can look my part whilst out there!

Meet us at the Web 2.0 Expo in NYC

Written by Jake on Wednesday, August 13th, 2008

We recently won a place on the Digital Mission to New York so I’ll be at the Web 2.0 Expo from the 16-19th September if anybody is interested in catching up and finding out more about, Tactile CRM, or Resolve RM.

Free trials should be FREE

Written by admin on Friday, August 8th, 2008

I sign up to, trial and test a higher than usual number of products on the web. Most are easy signups and not too onerous.

We’ve taken this to heart with our Tactile CRM product. You can sign up for the product for free, no credit card details required, and it’s free for as long as you like.

Here are the details we ask for if you sign up for the free version of Tactile CRM:


OK, it’s not the shortest sign up, but we need all those details to set up a new account – it’s not us trying to do data capture. The main point is we don’t ask for your card details on the free trial. 

We want people to start using Tactile CRM, try the product and give us feedback.

As a start-up this feedback and exposure is just as important as the people that sign up for the paying plans. We really do want people to use the product and actively pursue feedback and suggestions we receive, so giving users an extra barrier to entry, such as entering credit card details is a no-no.

So sign up forms like the following from Apple’s Mobile Me is silly in my opinion:


I wanted to give the Mobile Me ‘Exchange for the rest of us’ feature a try with my email (I already have IMAP and wanted to see if it improved on it).

The old .mac service let you have a free trial without this step and I gave it a go. However, I can’t be bothered to complete the above form as I am likely to forget to cancel the trial if I don’t want to carry on.

I’m sure Apple aren’t worried about little old Jake not signing up, but for some of the smaller fish like ourselves we want as many people as we can get.

Digital Mission NYC 2008

Written by Jake on Wednesday, August 6th, 2008

I have been keeping this under my belt for a week or so, but I was really pleased that Tactile CRM has been accepted onto the 2008 Digital Mission to New York. Full details are on the Chin Wag website, TechCrunch UK have done an initial post on it (they are one of the media partners), and the press release is here.

I’ve been trying to stalk follow people on Twitter that are going. So far I have found the following – companies & people with Twitter accounts first (those with two people have the person representing them on the digital mission first):

DM on Twitter or email me jake [at] tactilecrm dot com if I have missed you off.

Tactile Take Two

Written by Jake on Thursday, March 13th, 2008

Tactile CRM has been live for a month now and we now have over 275 people using the system.

We want to carry on improving our CRM system and this is where we need your help. We want to start incorporating some of the new features from Tactile CRM into our Open Source product, EGS, and find out what new features and improvements we can make to Tactile. As an incentive to those of you who help us out with the improvements on the system (just sign up check it out, and leave comments, suggestions and feedback on our forum) we are offering three free months subscription to the Tactile plan you use.

We do value and listen to feedback that we receive, we have already implemented several new features that have been suggested by users since we launched, including:

  • Internationalisation (opportunity values)
  • Date formatting
  • Timezones
  • ‘Quick Complete’ for activities (one click to complete)
  • Searching on Town and County/State fields
  • and many others

and we are just putting the finishing touches to vCard imports and Google Contacts import using their new API which will be available shortly.

We know the importance of building communities around software (we have worked hard to do this with our Open Source Software EGS, and don’t worry we have some major new functionality coming including a new release and a full ERP/Accounting module for it) and we want you our users to take the lead and help make Tactile a powerful, easy to use system.

Help build your perfect CRM/contact management system

Written by Jake on Friday, March 7th, 2008

Does your current contact management/crm system leave something to be desired? After the initial launch of Tactile CRM we are currently working on the next set of features and would love to here any suggestions you may have to help make Tactile even better than it is.

Tactile CRM Launched to Help SMEs Maximise Sales Potential

Written by Jake on Thursday, February 21st, 2008, the Coventry based applications hosting and open source specialist, today announced the launch of its new web-based contact and sales management system, Tactile CRM. Aimed at small businesses the product helps companies manage their sales leads, contacts and emails in one easy to use, fully hosted system.

Many small businesses have been slow to embrace traditional Customer Relationship Management (CRM) due to complexity and cost. Tactile aims to make CRM easy for organisations to adopt, enabling them to manage and track sales, leads, prospects and even emails in one place. Tactile’s dashboard gives a visual overview of the current sales pipeline enabling sales teams to maximise their efforts on the deals they are most likely to win.

With this key information in one place business can avoid unnecessary and unprofessional confusion when engaging with customers. Information previously available only to individual team members is now shared across the whole department or company, providing unparalleled transparency and insight.’ development of Tactile CRM was driven by real world business requirements and demands. Having worked with local businesses in a range of industries, we built Tactile CRM to meet the issues faced by sales and admin staff in their day to day life. Drawing on the expertise that we gained from building and implementing bespoke systems for larger clients, it was able to build an easy to use, affordable system that can be used to replace homegrown spreadsheets and paper-based processes that small businesses must evolve from.
With a free trial for organisations to test the system and several payment plans (start from as little as 6 per month), we have already signed up clients across the UK, US and Australia.

Peter Bates, Managing Director from LCA said, “We didn’t have anything in place before we started using Tactile to manage our customer data and information about people we would like to work with. Now we have Tactile I don’t know how we ever survived!”