Product Blog

Archive for 2014

Improved Download Handling – Tactile CRM Hotfix 20141022

Written by admin on Wednesday, October 22nd, 2014

An update has been made to Tactile CRM today to resolve the following issues:

  • Files uploaded to Tactile CRM are being renamed when downloaded.
  • Office 2007 file formats (e.g. .docx) are being downloaded as ZIP files for some users.

An improvement to the file download system has been made, which prevents files from being renamed, and also improves the handling of Office 2007 file formats.

Unscheduled System Maintenance Completed

Written by admin on Thursday, October 16th, 2014

The Unscheduled System Maintenance event has now been completed. The Tactile CRM service has now been restored.

The cause was a hardware failure at our data center. The hardware has been replaced. We apologise for the short period of unavailability.

Unscheduled System Maintenance

Written by admin on Thursday, October 16th, 2014

Tactile CRM is currently unavailable due to Unscheduled System Maintenance. Our engineers are currently investigating the issue and aim to have it resolved ASAP.

System Maintenance Complete

Written by admin on Sunday, August 24th, 2014

Our engineers have completed their maintenance, and the Tactile CRM service has been restored. We apologise for any inconvenience.

System Maintenance (Tactile CRM unavailable)

Written by admin on Sunday, August 24th, 2014

We’ve detected an issue with one of our database servers. An engineer is currently assigned to the issue, and we hope to have it resolved soon. An update will be posted here once the service has been restored.